A Simple Yet Functional Journal

Just another one of those things.

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Why are you asking me all these hard questions?

customer: I need to make a change to my boss's website.

me: What's the address of the website.

customer: Umm... I don't know.

me: [performs some quick research] Is it [URL]?

customer: Oh! Yes...

me: All right then, what did you need to change?

customer: Umm... I don't know.

me: *headdesk*

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Were you supposed to know how to tell the customer what to do by communicating directly with the boss by telepathy to find out what he wanted?

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