yduras

Believe me, I get that the devs are scrambling like mad to make the deadline. But once we launch, I'm the one who has to support this thing. Which means it's important that I can make it work before the users call in asking how stuff works.

me: Hey, [function] isn't working for me. I'm getting this error.

it: Try X.

me: I tried X, but I'm still getting the same error. Now what?

[no reply, time passes]

me: Just checking on that [function] issue. Any update?

[no reply, more time passes]

boss: Is there anything you still can't get to work?

me: Yeah, [function] still won't work. (escalates issue again, cc's boss).

it: Oh, we closed that issue because the solution is X.

Aaaarrrgh!